Prompt and efficient service is the key area of Hospitality Business. It is the quality of service that builds the reputation of Hotels and creates a loyal customer base. Amongst various services offered, communication is of prime importance and is the life line of Hospitality Industry. An effective communication system reflects the professional competence of a Hotel.

Matrix Present a range of Hospitality IP-PBX that not just plays a role of a communication system, but also actively contributes in the routine functioning of the Hotel thereby increase the productivity of its staff. With features that facilitate to serve guests more efficiently without any human error, Matrix Hospitality Solution truly is a boon to hoteliers.

Utilitarian Feature like Web-based Front Desk Management, Universal Connectivity, third party PMS and CAS protocol support make Matrix Hospitality Solution a must for all professional and customer focused hotels. Because only when the rings of the guests are attended efficiently, do the cash register rings!

Matrix ETERNITY PE range of Hotel IP-PBXs offer Hospitality Solution for Hotels/Motels upto 40 Rooms.

This Hotel communication Solution is developed to offer everything that a small hotel would require to run its day to day activity.

A Unique web-based tool, Front Desk Wizard automates the hotel operations and allows the Front Desk executive to manage and monitor day to day activities from his desk.

Room management features such as Check-in and Check-out, Room types, Occupancy status, Mini Bar, Room clean status, Suit services. Guest management features such as Guest-in and Guest-out, Guest name and number display, Guest Shift, Customer Profile, Floor service, House Keeping status offers smooth and efficient hotel management.

Alarms and Wake-up reminders, Emergency detection and reporting, Call budgeting, Call privilege, Call blocking, Least Cost Routing, SMDR buffer of 12000 calls, Voice Mail System which not only streamline the hotel operations but also enhance guest experience.

Multi-language Auto-Attendant, Multi-party Audio and Video Conference, External Music Port for background music, Public Announcement Port (PAS) for making announcement through loud speaker etc. are built-in to the system.

Hospitality Solution supports all new-generation networks such as VoIP, ISDN, GSM, 3G and POTs with In-skin Interface cards which can be inserted in any of the Universal Slots.

With host of unmatched Hotel/Motel Features ETERNITY PE Hospitality solution helps to manage small but valuable Hotel assets in a manner large Hotels manoeuvre with Professional and Systematic approach and rich guest experience.

Matrix ETERNITY GE range of Hotel PBX present ideal Hosptiality solution for growing medium sized hotels.

A complete hospitality solution which takes care of existing and future requirements of growing hotels. Host of advanced Hotel features which handle Hotel operations in a systematic manner to offer professional and efficient guest services. Switching a guest into a profitable customer therby increase in revenue is a challange well accomplished by Matrix Hospitality Soluton.

Hotel features such as web-based Front Desk Wizard, Room management features like Check-in and Check-out, Room types, Occupancy status, Mini Bar, Room clean Status and Report generation, Suit services. Guest management features such as Guest-in and Guest-out, Guest name and number display, Guest Shift, Customer Profile, Floor service, House Keeping Status are unique hospitality features offered by Matrix.

Third-Party PMS and CAS interface, Alarms and Wake-up reminders, Video Conferencing, Emergency detection and reporting, Call budgeting, Call privilege, Call blocking, Least Cost Routing, SMDR buffer of 12000 calls, Voice Mail System which not only streamlines the hotel operations but also enhances guest experience.

Multi-language Auto-Attendant, Multi-party Audio and Video Conference, External Music Port for background music, Public Announcement Port (PAS) for making announcement through loud speaker etc. are built-in to the system.

ETERNITY ME Hospitality PBX present ideal solution for Hotels and Hospitals up to 500 rooms.

Delivering incomparable Guest Experience with Best-of-breed Hospitality and Communication features, leverage on existing communication resources is the way Matrix Hospitality helps to manoeuvre the Hotel Business

Hospitality features such as House Keeping Service extensions with floor/storey wise access codes, Suit services, Differentiated services and privileges for VIP guests, Mini Bar, Maid services are provided to enhance guest services.

Abreast with IP functionalities with IP extensions and trunk support, true mobility with Mobile Extensions which work just as wire-line extensions of the system which in-turn enhance staff productivity and ease of access to information for better performance of guest-centric activities. Now staff can easily communicate and perform more efficiently and effectively from any corner of the Hotel.

A Hospitality Solution, packed with Ready to integrate protocols for third party PMS interface like ‘Micros Fidelio’ and other PMS and CAS used worldwide to ensure easy integration of Matrix Hospitality Solution with Hotel infrastructure.

Auto-Attendant with multiple call handling, DID numbering for guest phones, Dial-by-Name gives enhanced self-service experience, saves valuable operational time and presents convenience to the guests.

Omni-present IP, ISDN BRI, ISDN PRI, T1/E1, GSM/3G, POTS network support combined with powerful least cost routing, ensures last-mile connectivity through the most cost-effective network. The ingenious routing algorithms deliver significant reduction in telephony bills. ETERNITY ME is very energy efficient with lower power consumption thereby saving valuable energy resources and cut-on the huge electricity bills.

Systematic and Transparent Hotel Operations
Call Budgeting	Call Cost Calculation
Selective deletion of Call Records	SMDR buffer of 12000 Calls
Floor Service Extensions	Check-in, Check-out
CLI display on SLT, DKP and IP Phones	Third Party PMS and CAS interface
Increased Staff’s Efficiency
Web-based Front Desk Wizard	Room Shift
Mini Bar	Emergency Call Detection and Reporting
Occupancy Status	Room Reservation Status
Mobile Extensions for Service Staff	Video Conferencing
Rich Guest Experience
Guest Name & Number Display	Guest-in, Guest-out
Suit services	Baby Listening
Multiple Alarms with Snooze	Alarm Status Report and Printing
Background Music	Do-Not-Disturb
Voice Mail with Email Notification
Reduced Communication Cost
Universal Network Connectivity	VoIP, POTS, ISDN, GSM/3G, E&M and Magneto
Least Cost Routing	Time, Number, Service Provider to Service Provider, Carrier Pre-selection

Alarm Multiple	Hotel Name
Alarm Snooze	House Keeping
Alarm Status Display and Printing	In-skin Voice Mail System
Alarms (Time, Daily, Future Date & Time, Remote)	In-skin Voice Mail System (Optional)
Background Music	In-skin VoIP Card
Call Budgeting	ISDN Interface (BRI/PRI)
Call Chaining	Least Cost Routing (Time, Number & Service Provider to Service Provider)
Check-in/Check-out	Mini Bar
CLI Display on SLT and DKP	Paging Port
CLI on FXO, ISDN, GSM and VoIP Trunks	Printer Port (ETERNITY ME)
DID with Voice Message	Remote programming from PC/Phone/Mobile
Do Not Disturb	Reprint of Call Detail Record
Emergency Call Detection and Reporting	Room Clean Status Report and Printing
Flexible Numbering (combination Up to 6 digits)	Room Shift
Front Desk Management	Security Dialer
Front Desk Wizard	Selective Deletion of Call Detail Record
Guest Groups	Serial Port for PMS and other Computer Applications
Guest Name Display	Single Digit Access of Service Extensions
Guest Number	SMDR Buffer of total 12,000 Calls
Guest Room Number Display on Service Extension	SMDR with built-in Flexible Call Cost Calculation
Guest-in/Guest-out	Suite Services
Hotel Installation Wizard	Voice Message for Tones

Auto-Attendant	Live Call Screening
Broadcast Message	Message Forward
Call Taping	Message Nodes
Call Transfer Types	Message Notification
Conversation Recording	Message Verification
Customised Mailbox Size	Message Wait Indication
Dial-By-Name	Multiple Mailboxes on a Single Extension
Distribution Lists	Password
Email Notification	Personalized Greetings
Flexible Graph	Redirecting Messages
General Mailbox	Remote Access
Individual Mailboxes	Transfer Node
Information Node	Voice Greetings

Matrix Hospitality PBX is successfully integrated with leading Property/Hotel Management systems:

‘EON’, the Digital Key Phone, is a versatile, feature-rich, easy to use station. It supports a host of additional features providing the user fast access to the functions of Matrix ETERNITY IP-PBX at a single touch of a button. Matrix Digital Key Phone (DKP) is available in two variants - EON48P and EON48S . Both variants are available in two colors - Black and White. These key phones can be used with any variants of ETERNITY PE to GE to ME.

Full-Duplex Speaker Phone	2x24 and 6x24 LCD with Swivel, Backlit and Contrast Control
Message Wait Lamp	Ringer Lamp
16 Programmable Keys	17 Touch-Sense Keys for Features
More Direct Station Keys on Optional Attachment (DSS16x4)	Upright and Horizontal Angles for Desktop Mounting
Desk-Top and Wall Mounting	Call Log

User has the option of adjusting the ringer volume level as per the requirement. The added advantage is that both receive and transmit speech levels can also be adjusted by the user.

EON48 series offers 16 DSS keys that can be programmed for each user, to access trunk line, SLT, DKP and even features, at a single touch of the key.

The EON provides user functionality of Operator or Executive by means of dedicated keys to perform specific task by single touch of buttons.

Last dialed 16 trunk calls can be stored.

User of the EON can page different pre-defined messages, like Meet Me, Congratulations, Meeting Today, etc., to other DKP users. These messages can be programmed by the system engineer.

Details of last 20 missed calls can be viewed on the LCD of the EON. A useful feature for the user to find details of calls missed.

Status of other extensions (DKP and SLT) and trunk lines can be displayed on the Digital Key Phone. The status of the user’s extension as well as that of other extensions or trunks can be known through the LEDs.

PC based Digital Key Phone with two numbers of PC based DSS64

EONSOFT offers integration of your PC with Matrix PBX. A product of great utility to those techno-savvy people who has a computer on their desks and do not wish to keep a separate telephone.

Automatic Sensing of PC Status	Keyboard Macros
Automatic Sensing of Software Status	Keyboard and Mouse Operation
Operator Mode (with 148 Keys)	Programmable Tool Tips on Mouse Over
Handset Connectivity	Shortcut Keys
Help Menu	Standard Windows User Interface
Integration with Microsoft Address Book

Matrix SETU VP is a range of feature-rich executive IP Phones. They provide intuitive operation for the call management functions. Their standard SIP based design makes them compatible with any SIP infrastructure like soft switches, IP PBXs, Registrar and Proxies. The SETU VoIP PHONES offer WAN and LAN ports with routing. This makes them ideal for stand-alone applications requiring a PC to work with VoIP PHONES. Full-duplex speaker phone, backlit LCD and capacity to handle calls simultaneously are a few of the keys strengths of these high-end VoIP PHONES. SETU VoIP PHONES are available in four variants, each with two color options: Black and White

• SETU VP248PE with 6 Lines x 24 Characters LCD Display with PoE
• SETU VP248SE with 2 Lines x 24 Characters LCD Display with PoE
• SETU VP248P with 6 Lines x 24 Characters LCD Display without PoE
• SETU VP248S with 2 Lines x 24 Characters LCD Display without PoE