Consumer retention is a difficult race to participate in, especially when they do not shy away from trying multiple options available in the market. Key to succeed in this race is to quickly adapt with the needs of your buyer. In present day, buyers demand product variety and consistent product supply with excellent quality. Food […]
An organization with excellent internal communication will run smoothly, allowing its members to progress toward a mutual goal, which will ultimately affect the quality of external communication – Scribendi, Effective Business Communication. The quote stresses on the importance of regular and proper interaction amongst the internal workers. Since the time humans were cavemen and […]
The concept of the multichannel call center is doing rounds in the industry since 1997. However, there are very few companies who have completely understood it and have employed correct practices for implementation. Actually, a multichannel customer center is indeed a servicing organization that addresses, receives or responds to customer queries or complaints through a […]
Start-ups always have a dilemma that they need to have important and essential infrastructure in place. On the second hand, they have very stringent budgets, so that they cannot invest in all such infrastructure. So they need smart office tools which help them by offering necessary services by one hand and secondly they fall within […]
