Maintaining high level of service standards is a key aspect and priority at Matrix Comsec Pvt. Ltd. Our policy with respect to all IT services is to:
Ideas for service improvements may be obtained from any source including customers, suppliers, IT staff, risk assessments and service reports. Once identified, they will be added to the Service Improvement Plan and evaluated by the staff member responsible for continual service improvements.
As part of evaluation of proposed service improvements, the following criteria will be used:
Applicability: All customer/supplier facing departments.