INDUSTRY : Healthcare
APPLICATION : Unified Communication Solution, Multi-location Communication Solution
LOCATION : India
PRODUCT OFFERED: Matrix ETERNITY MENX: Hybrid PBX System, Matrix ETERNITY LENX: Hybrid PBX System
A leading hospital, renowned for its integrated healthcare services in Asia and globally, has established a legacy of excellence in the Indian healthcare sector. With over 10,000 beds across 51 hospitals, more than 1,500 pharmacies, and over 100 diagnostic clinics, they sought an optimized solution to connect their Bannerghatta headquarters in Bengaluru to their Jayanagar hospital, while migrating their communication systems to an IP-enabled infrastructure.
The client sought to establish seamless connectivity between their Bannerghatta headquarters and Jayanagar hospital, aiming to optimize communication while implementing the right technology mix to meet both current and future needs. Additionally, they required reliable after-sales support to ensure long-term system efficiency. Their requirements can briefly be listed as under:
- Establish seamless connectivity between Bannerghatta headquarter and Jayanagar hospital
- Minimize additional investments in communication infrastructure
- Right Technology Mix to meet current and future needs
- Reliable after sales support
Matrix implemented a solution featuring the ETERNITY LE (Now ETERNITY LENX) System, supporting up to 1,500 users at the headquarters, integrated with the existing ETERNITY ME (Now ETERNITY MENX) system at Jayanagar hospital through SIP networking. The systems were smoothly deployed over IP at the client site, enhancing communication efficiency by 45%. Alongside digital phones, the Matrix IP Phone System offered ISDN PRI, VoIP, and GSM connectivity for more efficient regional calling. Additionally, the solution also included:
- Allocating specific trunks to each user group.
- Unanswered outbound calls returned to the originating trunk.
- Closed User Group (CUG) feature enables Doctors and staff to reach colleagues across both locations, just by dialing 4-digit short codes.
- Desk phones can be reached by simply dialing the extension number, offering greater dialing flexibility.
Matrix IP Phone Systems delivered an exceptional blend of cutting-edge technology and economical solution, making it the perfect choice for the hospital.
The solution achieved a significant reduction in telecom expenses, along with an enhanced interbranch communication. The seamless connectivity between two distant locations was made possible by providing flexibility of softphones and advanced IP telephony. It can further be summarized as follows:
- Seamless connectivity between two hospitals just by dialing extension number
- Access to next generation IP Telephony
- Mobility with softphone providing direct extension dialing
- Communication efficiency was enhanced by 45%
- Reduced interbranch communication expenses with IP and GSM connectivity
