A rapidly growing B2B marketplace established in 2017, this platform offers global connectivity between jewelers and suppliers of certified diamonds and gemstones. With a robust supply chain and an operational presence that serves retailers across international markets, it ensures seamless trade, competitive pricing, and high-quality service. Each diamond is certified by recognized industry bodies and undergoes stringent internal quality checks to uphold transparency and build trust with buyers worldwide.
To enhance security and compliance across their diamond quality control and dispatch process, the client required a surveillance camera system that would:
Capture high-resolution footage of diamond inspection processes
- Offer clear visibility of documents and small-font certificates
- Prevent overexposure due to bright lab lighting
- Offer Cyber-secure footage storage and accessibility
- Provided efficient retrieval of product-specific video logs
- Be scalable across workstations
Despite having a robust inspection system, the company encountered operational bottlenecks that threatened traceability and documentation accuracy. A surveillance camera system that could fix the following issues was needed:
- Overexposed Footage: Bright LED lights caused glare, making visual validation difficult
- Small Font Visibility: Certificate text was often unreadable in captured videos
- White Desk Surfaces: Led to poor contrast, making gemstones less distinguishable
- Inspector Hand Movements: Needed to be clearly recorded to verify process adherence
- Real-Time Footage Retrieval: Barcode-stage mapping for video retrieval was absent
These challenges impacted their audit readiness and the clarity of inspection logs during customer inquiries or compliance checks
Matrix engineered a surveillance camera system that addressed the unique needs of diamond supply chain security:
8MP MVL Bullet Network Cameras with 1/1.8” Sensor (155 Nos.)
- 120dB True WDR Minimized glare from bright LED lights for clear and balanced visuals
- Enhanced visibility of diamonds and certificates on white or reflective surfaces
- Enabled micro-level clarity for detailed inspections and zoom playback
Enterprise NVR with Inbuilt VMS (VMSP4020XCTP)
- Enabled large-scale recording across 155 workstations with a centralized setup
- 24 SATA Ports with 18TB support for long retention and high-throughput performance
- Preserved critical inspection footage without gaps—essential for traceability, audits, and dispute resolution
90-Day Recording with Bookmarking
- Video bookmarking at every inspection stage using barcodes
- Simplified search and retrieval of footage tied to a product ID
Secure and Scalable Deployment
- Matrix network cameras and VMS are cyber-secure, protecting surveillance footage from unauthorized access
- Ensured end-to-end data security without using third-party cloud storage
- Helped maintain trusted video records for certificate checks and dispatch validation during audits
Post-deployment, the diamond marketplace experienced measurable improvements with Matrix’s surveillance camera system
- Resolved overexposed footage issues with glare-free imaging, enabling clear diamond and certificate visibility under bright LED lighting
- Tackled the problem of unreadable documents by capturing high-resolution video that made small-font certificates easily legible
- Addressed the lack of inspector traceability by recording precise hand movements, improving accountability during inspections
- Solved footage retrieval delays through barcode-based bookmarking, reducing audit response times significantly
- Secured the system end-to-end—from video capture to storage—with cyber-secure Matrix cameras and VMS, eliminating the risk of footage tampering or unauthorized access
- Delivered full traceability from inward to dispatch, reinforcing customer trust and streamlining international fulfillment
