The Australian university offers special diploma courses for beauty, business, information technology, multimedia, travel, tourism, event management and more. The students are allotted personal tutors on their demand to enable them to study from a flexible place and at a convenient time. For Australian students, the university builds blocks for venturing into a successful career.
INDUSTRY : Education
CUSTOMER : College based in Beenleigh
LOCATION : Beenleigh, Australia
The Australian university offers special diploma courses for beauty, business, information technology, multimedia, travel, tourism, event management and more. The students are allotted personal tutors on their demand to enable them to study from a flexible place and at a convenient time. For Australian students, the university builds blocks for venturing into a successful career.
The students frequently called their tutors to discuss the doubts and new career opportunities. The continuous calls in high numbers increased the burden of the attendant. Therefore, college authorities were looking for a reliable solution that exactly fits their requirements.
The top level professionals of the educational institutes’ took a tour of the market before opting for a solution. After carefully going through the specifications of Matrix product portfolio, the authorities opted for ETERNITY GE12SAC – an Advanced Communication Solution for Universal Connectivity.
The owners are highly satisfied with the product’s performance. They leveraged benefits of multiple networks from the same platform, bridging the communication gap between students and teachers in the process.
The university was looking for a solution that offers them an easy switch between VOIP and GSM networks. They were looking for a solution that enables maximum number of teachers to connect with students simultaneously, without any problem of availability of channels. Their main requirement was to have a solution that enables teachers to call students with one common number. However, when the students called the teachers back, the call should directly land on the GSM number of the particular course advisor. Precisely, they wanted to lower down the burden on receptionists of attending and transferring the calls of tons of students. They also wanted a solution that allows their non-teaching staff to call students to inform regarding the latest activities, fees due date or any examinations coming up.
The agile team of engineers at Powertec Telecommunications Pty. Ltd. and Matrix figured out a solution to every distinct communication needs of the university with:
Matrix ETERNITY GE12S – an Advanced Communication Platform for Universal Connectivity
Matrix ETERNITY GE12S is a hybrid platform offering support for legacy, wireless and modern networks. VOIP and GSM cards were inserted in the system to suffice mobility requirements of the university authorities. The communication solution was tailored by connecting ETERNITY GE12S with session border controller.
One Dedicated SIM for Every Tutor
ETERNITY GE12S platform offers facility of using 32 SIM cards at the same time. Therefore, authorities’ need of offering a single GSM number to every teacher was satisfied. The GSM trunks ensured that teachers can be reached even when on the move.
Connectivity over VOIP Network for Live Call Screening/Supervision
The VOIP card was interfaced with session border control to enable teachers to display the same number while connecting with the student. The programming through Matrix Jeeves and session border controller was done to assure that whenever students call back, they directly connect with the dedicated tutor. Furthermore, the authorities’ need of monitoring SIM usage was done with the Call Budgeting feature.
The results were eminent. Matrix provided the complete solution with advanced features and connectivity.
Improved Connectivity between Teachers and Students
GSM connectivity boosted collaboration between teachers and students. Now, faculties could be contacted regardless of time and location.
Eliminated the Entire Process of Handling Unnecessary Calls
With students’ query calls landing directly on the GSM numbers of the dedicated course advisors, attendant’s entire hassle of attending numerous calls and transferring to the teachers was eliminated.
Control Call Costs
Call Budgeting feature on every GSM number allowed the authorities to keep track of the calls between student and teachers and prevent extensive usage.
Minimal Downtime
Web based intuitive management of the system allowed IT administrator to take care of the system remotely, from their own place and reduce system downtime.