Consumer retention is a difficult race to participate in, especially when they do not shy away from trying multiple options available in the market. Key to succeed in this race is to quickly adapt with the needs of your buyer. In present day, buyers demand product variety and consistent product supply with excellent quality. Food […]
The concept of the multichannel call center is doing rounds in the industry since 1997. However, there are very few companies who have completely understood it and have employed correct practices for implementation. Actually, a multichannel customer center is indeed a servicing organization that addresses, receives or responds to customer queries or complaints through a […]
